Privacy Policy

Sear & Sizzle (“we,” “us,” or “our”) operates this website and our ordering services. This Privacy Policy explains how we collect, use, and protect your personal information when you browse our site, place an order, or get in touch with us. By using our services, you agree to the practices described here.

We collect information you give us and information gathered automatically:

• Order & account details — your name, delivery address, phone number, and email when you place an order or create an account.
• Payment information — processed securely by our payment partners. We never store full card numbers on our servers.
• Usage data — pages visited, device and browser type, and approximate location, collected through cookies and similar tools.
• Communications — messages, feedback, and support requests you send us.

We use your information to:

• Process and deliver your orders, and keep you updated on their status.
• Provide customer support and respond to your enquiries.
• Improve our menu, website, and overall experience.
• Send you offers and updates — only when you've opted in, and you can unsubscribe at any time.
• Detect, prevent, and address fraud or technical issues.

We use cookies to remember your preferences, keep your cart intact, and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not work as intended without them. For more detail, see our Cookie Policy.

We never sell your personal information. We share it only with trusted partners who help us run our service, such as:

• Delivery and logistics providers, to bring your food to your door.
• Payment processors, to handle transactions securely.
• Service providers for hosting, analytics, and customer support.
• Authorities, where required by law or to protect our rights.

We use industry-standard safeguards — encryption in transit, restricted access, and regular reviews — to protect your information. No method of transmission is ever 100% secure, but we work hard to keep your data safe and to act quickly if anything goes wrong.

Depending on where you live, you may have the right to:

• Access, correct, or delete the personal data we hold about you.
• Opt out of marketing communications at any time.
• Request a copy of your data or ask us to restrict its use.

To exercise any of these rights, just reach out using the contact details below.

We keep your information only for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When it's no longer needed, we securely delete or anonymise it.

We may update this Privacy Policy from time to time. When we do, we'll revise the “Last updated” date at the top of this page and, for significant changes, let you know more directly.

Questions about this policy or your data? Email us at hello@searsizzle.com or call +1 (800) 555-0199. You can also write to us at 128 Flavor Street, Suite 4, Brooklyn, NY 11201.